“We chose GoToConnect Contact Center because it maximizes our efficiency, which is a vital key to the success of the business. All of this helps to make sure we are keeping our call abandonment rate as low as possible,” said Greg Micklos, Franchisee Owner, Two Men and a Truck, Pensacola through GoTo’s Partner Team Logic IT of Pensacola. “Since we started using GoToConnect’s Contact Center capabilities, I am able to manage call flow a lot better. It helps me determine if I need more staff, what my peak times for calls are so I can staff accordingly, as well as improves our call routing process. GoToConnect Contact Center quite literally pays for itself by creating an easy way to connect with prospects to close deals that otherwise would have been lost.” “Today’s launch supports our customers by adding new outbound capabilities and additional inbound capabilities to our best-in-class offering, allowing them to engage with their customers in ways that most SMBs never would have been able to with traditional and far too expensive contact center solutions. We believe that every organization deserves access to simple, cost-effective, and easy-to-use Contact Center capabilities,” said Mike Sharp, Chief Product Officer for Unified Communications and Collaboration at LogMeIn. Since its launch last year, GoToConnect Contact Center has helped thousands of previously underserved organizations take better care of their customers, improve visibility and drive better outcomes. “Great customer interactions are the foundation of every successful business – including the nearly 90% of small-to-medium-sized businesses that haven’t yet deployed any Contact Center capabilities. Agent managers will also be able to track and view reports to manage the effectiveness of their employees.
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